Refund and Returns Policy

At Trailtopis, we are committed to ensuring your satisfaction with our plush toys. If for any reason you are not completely happy with your purchase, please review our refund and return policies outlined below.

1. Eligibility for Returns

We accept returns on products that meet the following criteria:

  • The item must be unused, undamaged, and in its original packaging.
  • Returns must be initiated within 30 days from the date of delivery.
  • Items such as custom-made or personalized products are non-refundable unless they arrive damaged or defective.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact our customer support team at [Insert Email Address] or [Insert Phone Number] with your order number and reason for the return.
  2. Our team will review your request and provide you with a return authorization number and shipping instructions.
  3. Pack the item securely in its original packaging and include your return authorization number.

Please note that the return shipping cost is the responsibility of the customer unless the product was defective or incorrect.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Custom-made plush toys
  • Final sale or clearance items
  • Gift cards

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund in the following manner:

  • Refund to Original Payment Method: Refunds will be made to the original payment method used at checkout. This may take 5-10 business days, depending on your bank or credit card provider.
  • Partial Refunds: In cases where the returned item shows signs of wear or damage, or if it is missing parts, a partial refund may be issued.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Email Address]. We will arrange for a replacement or issue a full refund, including any shipping costs. Please provide photos of the damage to help us resolve the issue quickly.

6. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired product.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible at [Insert Email Address]. Orders can only be canceled before they are shipped. Once the item has been shipped, you will need to follow the return process.

8. Late or Missing Refunds

If you have not received a refund after 10 business days, please do the following:

  • Check with your bank or credit card provider, as processing times can vary.
  • If you still have not received your refund, contact us at [Insert Email Address] for further assistance.

9. Contact Us

For any questions or concerns about our Refund and Returns Policy, feel free to reach out to us: